Terms & Conditions
Please provide as much information as possible. Product description and serial number, full customer details (including name, address & phone number) and an accurate fault description should be included. If the product serial number is not provided, it will not be possible to give a reliable estimate of the repair cost. Only parts supplied by Audio Visual Services ltd will be fitted by our engineer. All repairs are undertaken on the assumption that the product is mounted on a genuine Bang & Olufsen stand/bracket. Third party and aftermarket mounting solutions may prevent the repair.
Estimated Cost of Repair
Estimates for the cost of chargeable repairs are supplied in good faith but are an advisory amount using information gained from previously repaired products with similar faults. When the product is not inspected prior to the estimate, it will be based solely on the information supplied by the customer. If this information is incorrect or incomplete, the cost may be subject to change. Ancillary equipment attached to the product, may increase the time taken to complete the repair and, therefore the cost. Certain faults can cause secondary problems, which only become apparent once the initial fault is repaired. If this proves to be the case, the dealer/customer will be advised, and a revised estimate will be provided as soon as possible. Certain fault conditions can be caused by different component failures, which would give the same symptoms. The most likely cause would be assumed and repaired first, but a second visit may be required, if the fault persists.
Repair costs are subject to VAT at the prevailing rate (currently 20%), irrespective of method of payment. Invoices terms are strictly 7 days nett. All parts and items supplied remain the property of Audio Visual Services ltd until paid for in full. Payment can be made by cash, bank transfer or credit/debit card. Call-out charges should be paid in advance of the visit. The call-out charge covers the cost of travel and the first hour in the customers home. The call-out is still chargeable even if the repair is not viable.
Bang & Olufsen will only cover the cost of warranty repairs if it proves to be the product at fault. If it’s a problem with setup, installation or associated items, then the visit and repair will be chargeable.
Unless stated otherwise, all chargeable repairs carry a 90 days parts and labour warranty for the same fault with the same parts. Only repairs using parts supplied and fitted by Audio Visual Services ltd are covered by this warranty. No warranty is offered if the invoice is not fully settled within an acceptable period. The repair warranty is on a “like for like” basis, i.e. If the initial repair included a call-out, the warranty repair will be done in the same place. Workshop/in-store repairs will need to be returned to base. Certain Bang & Olufsen parts carry a 6 month or even a 12 month warranty. If the repair used these parts, the warranty repair will include these parts at no charge during this period. If the initial repair was more than 90 days ago and the cost of call-out and/or labour cannot be reclaimed from Bang & Olufsen, these will have to be passed on to the customer.
Customer Utilities Issues
After extensive testing, we have proved that networks using ISP-supplied equipment (i.e. BT HomeHub or Virgin Superhub) do not offer enough capacity for reliable media streaming and multi-room operation. Mesh networks, in particular, cause problems with multi-room audio. Bang & Olufsen suggest an incoming internet speed of at least 30Mbs is required for stable media streaming. Due to the nature of wireless networking, we can provide no warranty against problems caused by interference by neighbouring networks or local conditions. We will try to mitigate the problem, but conditions can change once our engineer has left the site.
*Warranty does not cover the performance or quality of Signal of TV, satellite, broadband, telephone or utility suppliers.
*The Availability, quality and/or performance of all 3rd Party suppliers Eg: BT, Sky, Virgin Media and any Streaming Services but not limited to are the sole responsibility of the customer Including Subscriptions, User names, and Passwords.
*Mains Electrical work should carried out by an qualified electrician and arranged by customer.
*It is the customers responsibility to insure adequate parking is made available, any and all parking charges will be added to final payment
*100% cost of materials and 50% of Labour must be paid on date of agreement of work.
*Final adjusted payment due on signed completion.